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Policies

Can I return or exchange merchandise?

Yes. All gift & jewelry items in new/unused condition can be returned for full purchase price minus the cost of shipping within 30 days of purchase with receipt. Bath & Spa products are also returnable for full purchase price minus the cost of shipping with receipt within 30 days of purchase. We recommend sending jewelry returns in a padded envelope or box and to insure the package. Guardian Angels is not responsible to replace or refund items damaged from improper return shipping or items stolen or lost during shipping returns.


Please e-mail Guardian Angels with your return request guardianangels.lopez@gmail.com or call us Monday - Friday 9:00am - 5:00 pm EST +1 (315)727-3254.

Return policy for broken jewelry:

Every piece of jewelry is carefully inspected for defects before it leaves our studio. Should your jewelry break within the first 30 days of receipt/purchase, we will replace or repair the jewelry when able to do so. You pay to ship it to Guardian Angels and we will pay the return shipping cost.  If it is determined the damaged item can not be replaced (some pieces are one-of-a kind) or repaired, a store credit will be issued. Please contact Guardian Angels with any questions or concerns.  Your satisfaction is important to us and we will make every effort to correct any issues you may have.

Merchandise Returns:
Guardian Angels by Lisa Lopez LLC
5900 North Burdick Street Suite 102 F
East Syracuse, NY 13057


 

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