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FAQ

Frequently Asked Questions

  • How can I order products from Guardian Angels?
  • Do you ship internationally?
  • When does my order get shipped?
  • How can I find out the status of my order?
  • Is there a no ship option for local customers?
  • Which credit cards do you accept?
  • Can I return or exchange merchandise?
  • Can I cancel my order?
  • Do you have a policy for broken jewelry?

How can I order products from Guardian Angels?
You can order online via our secure website or you can call us 
(315)727-3254.

Do you ship internationally?
No, we ship in the Continental U.S. only.

When does my order get shipped?
Guardian Angels does not ship on weekends, or national holidays. Most orders ship within 1-5 business days. Occasionally orders will take longer. We will notify you if this is the case. 

Credit card approval or check clearance must be obtained before your order is shipped. You will receive a follow up e-mail confirming the total of your order, including shipping and handling charges and sales tax for customers in New York State.

You may request expedited delivery for an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.

Shipping may be delayed for out-of-stock items, as we only ship complete orders to keep shipping costs low. We will notify you if your order is delayed.

How can I find out the status of my order?
You will receive an e-mail when your order has shipped. You may also contact us at guardianangels.lopez@gmail.com.

Is there a no ship option for local customers?
If you prefer a no ship/customer pick up option you may call Guardian Angels directly (315)727-3254 to place your order or you may place your order online and request a shipping refund under customer comments. You will be notified by e-mail or phone call when your order is complete to schedule a pick up or delivery time.  

What forms of payment do you accept?
We accept MasterCard, Visa, Check, and U.S. Money Orders. We do not accept Travelers Checks. We make every effort to protect your online order information to ensure it remains private and secure.

Can I return or exchange my purchase?

Yes. All gift & jewelry items in new/unused condition can be returned for full purchase price minus the cost of shipping within 30 days of purchase with receipt. Bath & Spa products are also returnable for full purchase price minus the cost of shipping with receipt within 30 days of purchase. We recommend sending jewelry returns in a padded envelope or box and to insure the package. Guardian Angels is not responsible to replace or refund items damaged from improper return shipping or items lost during shipping returns. Please refer to Policies for return instructions.

Can I cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.  In most cases the items are shipped out to you within 24 hours of us receiving your order.  If you have any questions or concerns about your order, please e-mail us at guardianangels.lopez@gmail.com.

Do you have a replacement/credit policy for broken jewelry?
Yes. Every piece of jewelry is carefully inspected for defects before it leaves our studio. Should your jewelry break within the first 30 days of receipt/purchase, we will replace or repair the jewelry when able to do so. You pay to ship it to Guardian Angels and we will pay the return shipping cost. If it is determined the damaged item can not be replaced (some pieces are one-of-a kind) or repaired we will issue a store credit. Please contact Guardian Angels with any questions or concerns.  Your satisfaction is importnat to us and we will make every effort to correct any issues you may have.


 

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